Confessions of a Social Tools Architect
6 Mar
I’m happy to announce that I’ll be covering Web 2.0 Expo in San Francisco this year as a blogger. I’ll be attending the sessions and other activities and reporting back on my take away from those sessions.
My personal goal is to find the rapid strategies that can be implemented by anyone that’s willing to put in a little elbow grease to make their own startup or business succeed.
One of the nice perks for blogging at the event is that I can extend a special discount to you as well, as a loyal reader and Web 2 enthusiast.
To receive 30% off your registration package use this code (websf09tro28) and click on over to:
13 Oct
Over the last week or so, with tremendous, and often scary turmoil, in the financial markets, we’ve seen a outpouring of both solicited and unsolicited “guidance” on how the future should be handled, specifically with regards to startups, their founders, and their prospects.
I’m writing more of a reflection on the entire mess, than to provide some tactical advice on just how to succeed. The formula for success looks the same no matter where you go: Spend less, Sell more, blah blah blah. Of course everyone knows that given precisely the same recipe, one hundred unlikely chefs will produce one hundred seemingly different dishes. In other words, use the formulations as best you can – but don’t count on them saving your ass.
Sequoia seems to have kicked off the round of reflection as its internal meeting notes were spread across the net. They outline several things that their startups should start to (channeling GigaOm here):
I use this analogy often. Your startup is like a car and it’s your job to keep it running. That means you have to find the means to keep the gas tank full, you have to know when to make improvements so it performs better, and of course, you have to know not to take it off-roading when it was designed to run on the highway.
I’m not worried by this guidance for one simple reason – most entrepreneurs know better. I work with startups all the time and getting them to part with a dollar is often the hardest thing in the world. In fact, they live by this creed so closely that often they make really BAD decisions as a result – penny wise, pound foolish and all.
If you’re a startup and haven’t realized the air conditioning is on and the windows are open, well, you’ll either learn that lesson very quickly or you’ll die from heat exhaustion anyway.
This was probably true the moment you committed that model to a spreadsheet to begin with. Most everyone who’s built something from the ground knows that your nimbleness is what gives you an edge on the entrenched players.
Flexibility is and always has been an asset for the entrepreneur. The challenge, of course, is knowing when to stick to it long enough and when you have to kill your baby. As creators of things new and shiny, it’s hard to break free of the charm and dazzle our inventions provide us. Successful entrepreneurs have always had the ability to track external factors as closely as they track their own progress and evolution.
You should always assume your assumptions are wrong. You should always be working towards proving them right.
Are we building sweatshops in a third-world country? When did it ever be preferred to NOT focus on quality. There’s all sorts of quality, of course. There’s quality in terms of the underlying code/construction. There’s quality in terms of the presentation/marketing. And then there’s the only measure of quality that matters – the measure of quality from your customers’ eyes.If you were building something to satisfy any other goal, you deserve to fail.
I almost want to agree with this advice, really, I do. If there’s anything you can assess about your business, there must be a spectrum of ideas that you’ve formed your hypothesis with. Some of those ideas are absolutely safe – tested and true axioms from the trenches. Some of those ideas are your core innovation. Some of those ideas are in that “what if?” or “imagine if?” category.
Whenever you’re playing the “imagine if?” game, you’re embracing risk. Personally, I am not fearful of risk, per se – however, when you are playing with a smaller field, you can’t afford to hit the ball over everyone’s head. Put another way, “imagine if…” relies of too many things going right – it’s a game of fancy – and as that, should be the first thing we put into the “maybe later” pile.
Well, I am sorry if the tone is a bit excited, but I actually think this is a great time for entrepreneurship. I think that anyone who embraces this time and pushes through it will learn a tremendous amount about themselves. Heck, you might even build something great at the same time.
I won’t sit here and blow sunshine up your ass about how easy it is. It isn’t. Then again, despite our “wonderful lost times” every day has and continues to be a roller coaster ride. I don’t see that changing dramatically.
If you’d like to hear some more on this, I encourage you to read a couple of pieces by my friends:
8 Oct
In just two very short weeks, we’ll be turning the reigns for Lil’Grams back to its righful owners, the parents that we’ve been working tirelessly to help in the battle to preserve their baby’s memories.
As we’ve been working to nail down some of the finishing touches (documentation, marketing site, etc.) we realized that there was something missing from the experience – not enough babies! A quick decision was made that the best way to put togther the type of experience we wanted and needed for Lil’Grams, we had to go to the source – the eager parents waiting in the wings.
So today, we threw up a quick notice on Twitter, which was amplified by many of our great friends, and all of a sudden we were being bombarded with applications. In order to bring sanity to the process, we threw up a quick form for you all to apply through:
Lil’Grams SpokesBaby Nomination Form
So, now’s your chance to make history with us. We hope you’ll welcome us into family as openly as we welcome you.
28 Jul
28 Aug
I have spoken and presented on a number of different topics and themes. The following represent a sample of those works.
To schedule a presentation or request participation in a conference (or unconference), please visit Blue Whale Labs.
This presentation was originally prepared for a large enterprise client looking to broaden and engage an expanding customer universe. View presentation.
This presentation was originally prepared for several media clients looking to get a handle on the opportunity that existed in the Facebook universe. This presentation was prepared shortly after the launch of the F8 platform/API. View presentation.
19 Mar
I hate to add another Twitter post to the increasingly growing pile of Tweets, but it seems like there’s a certain behavior emerging from this new microverse worth commenting on. If you’re not sure what Twitter is, well, I’m not even going to address that problem.
There are basically 3 kinds of posts that are emerging relating to Twitter:
So let’s look at some of the commentary out there, it’s interesting, to say the least.
Twitter Sucks
There’s some commentary out there that truly begs the question, “What’s so fascinating about Twitter?” My favorite post on this topic was written by good friend, Chris Heuer. Of course, Chris’ post is not really about how Twitter must die, just that it very well could.
The thing about Twitter, Flickr and other similarly architected services is that we like staying in touch with the people we care about, the people we WANT to have connecttions with. Unfortunately, and as I have been saying a lot lately – Humans Don’t Scale. Dunbar was really right – I am pretty much putting the Dunbar number in the same category as Newton’s laws of gravity. It is important to note that I am not hoping for its demise – far from it. I am however wondering what can be done about those of us that care about such things in thinking about some sort of guideliness to prevent usage patterns from destroying the incredible value we find in staying connected to the people we care about most.
Source: Social Media Club, “Is SxSW going to be the death of Twitter?”
Pete Cashmore’s post is just too good to pass up as well:
To some, it really feels like Twitter has stumbled upon a new blogging paradigm – short, to-the-point messages that let your friends, family and the world know exactly where you are and what you’re doing, every second of the day.
But others are asking: what’s the point? Those people just don’t get it. Clearly, Twitter is an amazing new way to blog about your cat.
And let’s not forget this post tagged “annoying”:
If I ever catch me using Twitter please shoot me on the spot. I feel sick that Twitter has become popular enough that I found a need to even cover the service but the 18-25 crowd (and younger) is embracing Twitter and it is common knowledge that this group can drive sales and trends through the roof.
Twitter is yet one more example of a world obsessed with information and a constant need to be instantly gratified. I think it perfectly characterizes the excesses that American’s have come to expect in everyday life. I prefer old technologies like Caller-ID because it is actually useful — I can decided who I allow into my life.
Emerging Thoughts: Quite a bit of Twitter seems to be very extraneous – more noise than signal. Of course, we’re increasingly able to distill value from social noise but Twitter still lacks some of the required controls to serve us best.
Twitter Rules
Naturally, good and evil must be seemingly balanced in the universe which is why we have a league of supporters for Twitter. Interestingly, many of the people who are supporting it don’t necessarily rationalize the success of the system either.
Tara Hunt “defends” her initial love and use of Twitter:
There are many more reasons why I love Twitter and Twittering. I love the common language emerging from this less than 140 character medium. That people come up with clever words to describe Twitter phenomenon, which become a shared language between us.
I feel so strongly about it that it upsets me to see people reduce it to another friend collecting service or hype. It is compelling, interesting and captures the imagination of alot of people. Tell me other web apps these days that can say the same. It goes to show you, once again, that simple tools that disrupt are what we need to be concentrating on…not more ‘me too’ and ‘this will make me $$’. Sure, it’s human nature to dismiss something (or someone) gaining in popularity. Is it jealousy? Fear? I don’t know, but it certainly isn’t self-reflective.
Source: HorsePigCow, “Twits Twittering for the sake of Tweets: or that’s not why I twitter”
Steve Rubel gives an interesting take on this – drawing comparisons to Moore’s Law, amongst other things:
That brings me back to Twitter. Despite it’s lack of management/search features, Twitter is downright addicting. I love it. It’s brevity lets me blog more actively and at the same time engage in real-time conversations with my “followers” (as they call it). If things have seemed a little quieter over here, it’s because I have been busier over there. (Here’s my Twitter feed)
Source: MicroPersuasion, “Twitter, Human Attention and Moore’s Law”
Scott Karp adds in his usual, considered post – carrying the torch from Steve’s post:
I think Twitter is a well-executed application, which, like all technologies, is only good or bad in how it is used. What strikes me about Twitter is that it appears to be accentuating the natural exhibitionist and voyeuristic tendencies of avid blog writers and readers. While blog posts have traditionally been short, Twitter pushes this trend to the extreme, accentuating the attention deficit disorder that the web naturally fosters.
Source: The Blog Herald, “Twitter Lowers The Bar For Blogging”
Emerging Thoughts: Twitter fills an important gap in our lifestyle and behavior. As more and more people are drawn to the power of personal publishing, Twitter is creating a more gradual onramp for newcomers while keeping otherwise established participants engaged.
I Rule Twitter
This last category, I’m not going to link to. Sam Sethi has a good rundown on just what’s happening. However, there is a recent rage, especially in light of the newest gizmo, Twitterholic.com. It seems there is outright competition to see who can get the most followers, friends, tweets and everything else in between.
The more and more I thought about this, the more and more it reminded me of MySpace. In that world, we’re mere mortals, in Twitter, we’re gods – at least for now ;) Turns out that I am not alone in this thinking. Min Jung Kim chimes in with a quite funny Haiku:
twitter defined as
turning bunches of geeks to
14 year old girls.
danah boyd also adds her observations as well:
I think it’s funny to watch my tech geek friends adopt a social tech. They can’t imagine life without their fingers attached to a keyboard or where they didn’t have all-you-can-eat phone plans. More importantly, the vast majority of their friends are tech geeks too. And their social world is relatively structurally continuous. For most 20/30-somethings, this isn’t so. Work and social are generally separated and there are different friend groups that must be balanced in different ways.
Emerging Thoughts: I think that it’s all interesting. The point I was trying to make is that all new and exciting tools often require context to grasp their impact on things. At this point in time, we’re not quite sure what Twitter will become – if anything more than a passing fad. For sure, many people are asking great questions, participating in the change, and adjusting their goggles.
Technorati Tags: chris+heuer, minjungkim, puppy, scott+karp, social+networking, steve+rubel, twitter
16 Mar
Back when I was wading through the underbelly of the conference business, I had the opportunity to meet so many different individuals from walks of life generally foreign to the likes of people like me. These people were all supporters of the actual events we attended – from the sales people to the support staff, an entire ecosystem exists.
One of the more interesting finds – though not entirely surprising – was the belief that the content was the driving force behind attendance. In some circles, this stripped down even further into direct “buyer-seller” events where people literally did the speed dating thing to find sales and opportunities – but I digress. My point then, and still now, is that conferences are more about the contacts than the content. By my gross estimation, I peg it at an 80-20 split (good round numbers).
It’s referred to as many different things: the hallway track, the backchannel, or, if you like the old-fashioned lingo, “networking”. Kathy Sierra today makes a wonderful post regarding this very phenomena:
The point is, face-to-face still matters. And in fact all our globally-connecting-social-networking tools are making face-to-face more, not less desirable. Thanks to the tools y’all are building, we now have more far-flung friends–including people we’ve never met f2f–than ever before. We now have more people we want to connect with in the human world, often after years of electronic-only contact.
Source: Creating Passionate Users, “Face-to-Face Trumps Twitter, Blogs, Podcasts, Video…”
Technorati Tags: conferences, kathy+sierra, events, syncpeople
14 Mar
I thought this line was almost comical:
Adoption of social marketing tactics stems from the discovery “30 percent of frequent social networkers trust their peers’ opinions when making a major purchase decision, but only 10 percent trust an advertisement,” said Emily Riley, JupiterResearch analyst and lead author of the report.
Source: ClickZ, “Marketers Increasingly Use Social Networking Sites”
This article discusses a recent JupiterResearch report on the uptake of marketing as a channel for brand marketers (48% to be precise).
What surprises me is that this revelation should not be new. Since the beginning of commerce, we’ve relied on our relationships as the primary filter for transactions of all sorts. As we increasingly use technology as a filter, it’s amazing how simple facts can seem to get buried – like the fact that we trust our friends.
Of course, what I do find more interesting is the shift in mindset. I doubt that most companies have gotten “edgier” in recent months, spawning their interest in using these sites. Instead, it might be more likely that the undeniable fact that these sites have become destinations for many different types of individuals and that the messaging and culture within that micro-community is indeed normalized. Put another way, perhaps it’s not so scary down in the muck.
Technorati Tags: brand+marketing, jupiter+research, reputation, social+networking
16 Nov
Excuse the very late notice for this – the budget for Podcamp West ended up having more room than we anticipated and we wanted to do something fun to kick off the festivities.
Yesterday, Vic Podcaster, Brian Solis, and I baked the plan to have a small pre-party on Friday, November 17. We’re going to The Mint, just a block or two away from the camp venue to have several pitchers of beer as well as some finger food. Things will get started at 6:30pm and continue on until at least 8:30pm.
In case you don’t remember, this is the same spot that Vloggercon ended at.
Please RSVP here so we can tell how to prepare best to serve you ;)
http://upcoming.org/event/127408
24 Sep
On Friday, I had the opportunity to sit in on a pre-event briefing for Yahoo! The event in question – Yahoo! Open Hack Day. If you have not yet heard about the event, here are the essential details:
Yahoo! Open Hack Day 2006
Location: Yahoo! Headquarters
Start Date: Friday, September 29, 5pm
End Date: Saturday, September 30, 6pm
http://hackday.org
Essentially, Open Hack Day is an opportunity for developers, mashers and interested spectators to jump in and have a chance to work on their own hacks using the extensive Yahoo! APIs as well as their own creative secret sauce. Expect 100 or more Yahoos to be on campus wearing special t-shirts or hats that guide you to their expertise.
The event is structured as a coding/camping event – taking its roots from Bar Camp and Foo Camp. There will be great food, lots of drinks, and “unbelievably awesome entertainment” – read a secret band that fits the groove of the whole hack culture.
There’s 3 simple rules for participation:
You can find out more at the URL above. They’re expecting close to 500 people in total so I imagine it’s a great time in the making. As Chad Dickerson noted, “Hack Day has turned into a celebration of what people are doing all the time.”
More importantly, though, it seems worth mentioning how important the concept of Hack is at Yahoo! Most of the presentation we saw was actually about the manner in which this subversive behavior is infiltrating at least one part of Yahoo! Bradley Horowitz, VP of Product Strategy, said it best:
“they’re totally buying in. I have tried to get fired for the last 2 years… This is not lip service at all. The reason we’re doing this, to be clear, … we believe this is actually good for business. We’re not doing this as a community service. We’re not doing this as a stunt. We believe this is critical to the future of Yahoo!”
If anything was clear – they take this all very serious, but they’re having a great time as well.
More coverage can be seen here: