I had a chance earlier today to talk with the folks at Grand Central. This service serves as a centralized personal calling center. Some of the key features I noted were:

  • Automatic call forwarding to 3-6 phones
  • Personalized greetings and voicemail based on caller
  • Call recording for 1-10 hours
  • Per call note taking and forwarding
  • Spam blocking for phone numbers
  • RingShare - allows you to provide a MP3 for your phone number

The basic service is free. For a small monthly fee (under $15), you can get quite a bit more. I asked some questions about other forms of integration and it seems there could eventually be an offering catering to small businesses. To me, a tie in with SalesForce or other CRM systems would be ideal.

This is defniitely something that I recommend taking a closer look at. It’s really pretty awesome. The only difficulty, of course, is that you have to start using a new number. This is not a problem for me as I am moving, but it certainly could be a hurdle for others.

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