Confessions of a Social Tools Architect
6 Jul
As a freelance developer, I am often brought on location to work with clients/development teams on a number of different projects. For the most part, these projects span several weeks, if not months. Joining a team in this manner forms both new acquaintances and friendships. Often, the activities we engage in outside of work roll into parts of conversations during work.
Several months ago I was working on a 4 month contract. It was with a client I’ve had for several years now so they, staff and management, were aware of my blog and the things I was working on. Something struck me one day as I was posting up an entry I had written, “Will they see the timestamp on this and feel I was not working on work-related things?”.
For the most part, I write most of my entries late at night, around midnight or so. I tend to prepare several but post them over time throughout the day (there’s reasons for that which I’ll cover some other time). As a result, it’s possible to find lengthy posts in the middle of the day even though I hadn’t written it right then.
For that specific contract, I was billing by the hour. I wasn’t particularly worried that the client would be checking up on me or that they would even accuse me, however, it did raise an eyebrow. It seems entirely possible that if a dispute had arisen, the frequency and volume of your posts could actually be a liability if a client wished to go over matters with a fine-toothed comb.
I know from past fiascos with clients that regardless of the quality of your work, once a client is unhappy with some aspect (be it failed marketing, overzealous expectations, etc.) they come back and blame only one group, the developers.
This line of thinking was resurrected by a post recently made by Ross Mayfield regarding Corporate Blogging and the Fear of being fired. There has been some debate that blogging will have control issues that limit its growth. Specifically, employees will be fearful of truly airing their thoughts, in either public or private forums, when their employer could learn of the comments. Dave Winer points out an interesting counterpoint, the desire to climb the corporate ladder would serve as a considerable source of motivation to participate in these forums - the desire to have a good reputation is more powerful than the fear of falling down.
Ross sums it up as follows:
The prospect of being fired up (a cheesy cheerleader way of saying promoted) is as much a motivator as being fired. Whether large scale adoption of corporate blogging will occur outside tech because of control has less to do with characteristics of industries than leadership. It happens first in information intensive industries, but can happen anywhere a manager wants to gain competitive advantage and is willing not just to give up some control, but recongize its already lost. The same dynamic already happens with email as publishing, with less transparency.
2 Responses for "Blogging and Billable Time"
I’ve had similiar thoughts all the time. The dynamic of my blog and it’s audience has greatly changed over the past 2 years. Originally, it was just for me since I got sick of online blog tools (Blogger, LiveJournal, TypePad, etc.). However, as time went on and my readership increased, I suddenly came at odds with my readership as well as how my blog reflected upon me professionally. Suddenly, it wasn’t “my blog” anymore. I now post what I think my audience wants, much like TV does.
Additionally, anything longer than a novel that is not even halfway work related, I just wait till I get home. If it’s even remotely developer related, however, I’ll debate till I’m blue in the face. Typically, those are posts that deal with a programming trick I just found, or commenting on a developer topic.
…still, it’s iffy and the rules are like jello. There is no reputable book that I’ve seen in schools that spells out internet ettiquette, dealing with emails and forums. I’ve seen the grammar side for emails back in 98… but not manners. Therefore, the same rules apply to blogging as well: tread lightly, be cautious, and CYA.
… on a side note, to avoid the above bs, I have another blog for personal posting that I don’t advertise. Once you go professional, that outlet you used to have is no longer there; I just made another blog in a completely different environment.
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